🛠 SUPPORT – PixelBase United, LLC

We’re here to help with questions, technical issues, or concerns related to nyraexe.com / therealnyra.com and all digital products operated by PixelBase United, LLC.

1. General Support

For general inquiries, account assistance, or technical issues, please email us at:
[email protected]

We aim to respond to all requests within 1–2 business days.

2. Subscription & Billing

If you have an active subscription, you can:

Manage or cancel your subscription through your confirmation email or customer dashboard found here [STRIPE CUSTOMER PORTAL]

If needed, email [email protected] with the subject line “Cancel Subscription” to request manual cancellation.

3. Technical Issues

If you experience problems accessing XP Packs, image files, video files, or landing pages:

First, check your spam/junk folder for missed emails.

Confirm you entered the correct password on the landing page.

If the issue persists, email us at [email protected] with details of the problem.

4. Refunds

As stated in our Terms of Service, all sales are final due to the digital nature of the content. If you believe you’ve been charged in error, please contact us and we’ll review your case promptly.

5. Mailing Address

For legal or business correspondence:

PixelBase United, LLC
311 Elm Street., Suite 270-1817, Cincinnati, OH 45202

6. Response Time & Expectations

Standard response time: 1–2 business days.

Support hours: Monday–Friday, 9 AM – 5 PM EST.

We do not provide live chat or phone support at this time.

7. Final Note

This support channel is for resolving issues and ensuring smooth access to your Immersive AI Experience (IAIE). For narrative continuity and immersion, please keep story-related communication within the experience itself.

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PixelBase United, LLC